Relationship Management

Effective communication and meeting & exceeding client expectations are key tenets in our relationship management approach. Incorrect, inconsistent or misinterpreted messages that are communicated between clients and vendors is one of the key reasons why projects are terminated or overshoot the budget and schedule.

Ishi focuses heavily on setting up well-defined communication protocols with the client. This involves setting up communication plans, defining standards and templates for communication, clearly communicating messages (project status, progress reports etc.) to the stakeholders and business sponsors. Ishi has clearly defined communication protocols for communicating with business users, team members (onshore, onsite and offshore teams) and partner organizations. These protocols provide clients with complete visibility into the project.

Project Management

Project Planning & Execution, Estimation, Resource Allocation and Risk Analysis & Assessment are key activities in the on-time and in-budget delivery of solutions. Learn more about how Ishi’s Project Management service ensures successful delivery of solutions.

Standards & Best Practices

Ishi’s solution delivery process is based on industry-recognized standards. We have a large base of best practices based on published practices as well as our experience in successfully delivering solutions to clients. These standards and best practices ensure consistent quality and a common vocabulary across all the teams within Ishi. Additionally, these reduce the ramp-up time our teams require in delivering high quality solutions.

Software Delivery Methodology

Ishi’s software delivery methodology is based on an iterative model to reduce risk and help future-proof solutions for our clients. Learn more about our Software Delivery Model.

Quality Audits

At Ishi, every associate focuses on ensuring that a high level of quality is maintained in every artifact and deliverable produced. Ishi has a well-defined quality audit process that provides checkpoints and review phases while producing any deliverable. Learn more about our Quality Audit Services.

Learning & Training

With the rate at which technologies and frameworks are emerging and the growing demand for high quality solutions, companies need to ensure that their teams are constantly kept abreast with the changing technology landscape. With a high focus on guaranteeing that clients are provided with state-of-the-art solutions, Ishi’s learning & training framework ensures that associates are provided constant guidance, skills and support to tackle any challenge that is presented.

Ishi’s approach to learning & training is through a myriad of channels focused on providing associates with conceptual knowledge as well as hands-on experience. In addition to focusing on technical expertise, associates are taught problem solving, people management and negotiation skills.

Ishi utilizes a number of ways to deliver these trainings:

• one-to-one sessions
• classroom sessions
• assigning mentors to associates & defining roadmaps, deliverables, measures and milestones
• external training programs
• eLearning programs

Documentation, Knowledge Transfer & Maintenance

Ishi teams produce extensive documentation in each phase of our delivery model. We ensure that client teams are trained to support and maintain solutions once they are deployed through a well-defined knowledge transfer phase. Learn more about how Ishi teams can maintain your applications post deployment through our Application Management Services.