For an insurance brokerage, one of the key measurements of cost savings and value addition is the time that it takes to issue a certificate of insurance to a client. Ishi has designed and implemented a Certificate Issuance Application that can help in centralizing the maintenance, tracking and issuance of certificates.

Benefits

The solution allows seamless integration and migration of policy and certificate information from legacy systems such as AS/400 based systems. This enables the consolidation of various certificate producing applications into one coherent, centralized system. In addition, it offers integrated faxing & emailing and significantly reduces the time it takes to process and deliver an insurance certificate. The system can save clients millions of dollars in labor, infrastructure, storage and processing costs.

Interfaces

The system can be accessed through multiple interfaces. Two key interfaces that are provided by the system are desktop based access and web-based access.

The web-based interface is designed as a scalable J2EE solution that exposes some of the business logic that has been implemented on the desktop. This interface presents direct access to certificate functionality to customers of insurance companies. By allowing customers to directly access some of the data, it enables customers to issue certificates on an ad-hoc basis without interacting with customer representatives. The ease of issuance, combined with the convenience of 24/7 access to data helps improve the business relationship between customers and their service representatives.