Ishi has dedicated teams of personnel that provide maintenance and support services to clients. Ishi provides Level 2 and Level 3 Support and Maintenance Services.

Level 3 Support

At this level, Ishi provides teams that handle:

• Production Performance bottleneck identification and resolution - related to solutions, databases and OS
• Bug-Fixing Services
• Enhancement Request Resolution
• Change Control Management
• Documentation and Compliance Needs
• Training and Support of Level 2 teams

Level 2 Support

At this level, Ishi provides teams that handle

• Day-to-Day solution support
• Subject Matter related support
• Database related support
• OS level support
• Backup and Restore services
• Solution Monitoring services

Level 1 Support

Level 1 support that involves call-centers and 24-7 telephone support services is currently not provided by Ishi.