Cost-efficient Support Services to strengthen your IT service delivery

Ishi offers application and IT infrastructure management services, tailored to your needs. Our dedicated teams of personnel come equipped with the knowledge, experience, vertical industry depth and tools to help you maximize the availability, security and performance of your business critical applications. Ishi currently provides support services with the following service features:

Level 3 Support

  • Production performance bottleneck identification and resolution – related to solutions, databases and OS
  • Bug fixing Services
  • Enhancement request resolution
  • Change control management
  • Documentation and compliance needs
  • Training and support of level 2 teams

Level 2 Support

  • Day-to-day solution support
  • Subject matter expertise related support
  • Database related support
  • OS level support
  • Backup and restore services
  • Application monitoring services

Level 1 Support

Ishi can offer customized call-centers and 24/7 telephone support solutions using our offshore resources. Please contact us and request a quote if you are looking to:

  • Deploy cost-effective 24/7 phone support to manage your enterprise applications
  • Provide professional call center solution to support a fast growing user community, or
  • Provide on-demand service provision and support

Commitment to Quality

At Ishi, our commitment to quality includes executive oversight on every engagement and unparalleled attentiveness to the relationship we forge with each of our clients. Our work culture enables us to search, identify, filter and hire the best of breed, skilled resources. This is apparent in how we consistently exceed customer expectations.

Please contact us to learn more about how Ishi’s Application Management & Support Services can help manage your application management costs.

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